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    Order Cancellation

    • Orders requesting cancellation, after Your Oil Tools has received payment and permission to process the order, will be cancelled within 24 - 48 hours of the request.
    • There will be a 10% cancellation fee that will be deducted from the order that is being cancelled.
    • Please allow at least 24 hours for your purchasing card to be refunded
    • A confirmation email will be sent to your account email address notifying you of the order cancellation

    Returns

    • We have a 30 day return policy on most of our product
    • We are unable to offer a refund or return for purchases made if it has been 30 days or more.
    • If you would like to return a product or an order, we will honor the return but at the customers shipping expense and the refund policy will be enforced
    • To complete your return, we require a receipt or proof of purchase in an email and the reason for your request

    Note: Some products are non-returnable items:

    • Gift cards
    • Downloaded Digital Products
    • Some health and personal care items
    • Damaged or spoiled products
    • Discontinued products

    Diffusers

    • Diffusers come with a 30 day replacement warranty and a 6 month manufacturer warranty. Diffusers are not eligible for a refund. Your Oil Tools will cover a replacement diffuser within 30 days from purchase
    • To be eligible for a return, we ask that you take a 15-30 second video of your diffuser and email us at youroiltools@gmail.com. Once we receive your video and determine it is defective and unable to be fixed, then we will process your diffuser for a replacement. Your diffuser must be returned in the original packaging.

    Refunds

    • Once your return is received and inspected, we will also notify you by email that your refund has been processed.
    • Any item(s) not in its original condition, is damaged or missing parts for reasons outside of our control, the customer may only receive a partial refund at the discretion of the Warehouse/Shipping Manager
    • Refunds do not apply to the original shipping cost
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days
    • If you have not received your refund after the 7-10 business days, contact your credit card company, it may take some time before your refund is officially posted.
    • If your refund is being transferred to your bank account, contact your bank. There is often some processing time before a transactions are processed.
    • If you are concerned regarding the status of your refund, please contact us at youroiltools@gmail.com.

    Note: Discontinued items will not be refunded


    Return Address & Information

    • To return your product, you should mail your product(s) to:
      Your Oil Tools
      78 Londonderry Turnpike D1
      Hooksett New Hampshire US 03106
    • Your Oil Tools is not responsible for the shipping costs of returned items and is at the discretion of the Shipping/Warehouse Manager to waive the incurred shipping charges
    • Shipping times may vary depending upon where you live, therefor, affecting the overall time frame of your refund
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Your Oil Tools does not guarantee packages/items that are being returned to us.

    Replacement for Broken or Damaged Product(s)

    • Any damaged or broken products will be replaced at no charge to the customer.
    • We ask that there be at least one photo of both the broken/damaged item with the invoice or one photo of each (the broken item and the invoice).
    • Any requests for replacements of broken or damaged items without photos will be up to the discretion of the Shipping/Warehouse Manager and may result in the customer purchasing the postage.

    Damage or Injury to the Customer

    • Your Oil Tools shall not be held responsible for any injury related to the use of our products.
    • Many of our products are glass ware and are breakable. The customer should take proper care to ensure handling of glass is done in a safe manner.
    • The manufacturer warranties apply for damages or injury resulting from the use or operation of diffusers and other electronic products.
    • In all cases, Your Oil Tools shall not be responsible for injury sustained due to the improper usage of any of our products.